2-1-1 San Diego Announces Expansion of the Region’s Community Information Exchange (CIE)

In partnership with multiple funders, 2-1-1 hopes to enroll 300,000 residents by 2021 and to have an independently sustainable CIE

San Diego, CA. April 14, 2019. 2-1-1 San Diego and the Alliance Healthcare Foundation today announced an initiative to raise approximately $3 million to take San Diego’s Community Information Exchange (CIE) to the next level.

San Diego’s CIE is recognized nationally as a pioneer and model in how communities can develop person-centered health care and social services that lower cost and improve outcomes.

That leadership brought 550 people from 38 states across the country to a three-day CiE summit at the Marriott Marquis Marina San Diego on April 24-26, 2019, to learn about San Diego’s success.

The basis of the CIE system is simple. When one of San Diego’s most vulnerable residents reaches out to obtain health care or social services to a CIE partner, that partner creates a record of the client’s issues, needs and story that can be shared with other service providers, making the care much more seamless across providers. The system also recognizes that social factors such as food security, homelessness, lack of child care and other factors can affect health and the cost of providing health care.

The progress has been remarkable. More than 85,000 of San Diego’s most vulnerable residents have given their consent to be in the system and 65 providers are now able to view social data about those 85,000 people to better help them.

2-1-1 San Diego shared a growth plan at a special Funders Forum hosted by the Alliance Healthcare Foundation on the first day of the summit. “We want to enroll 300,000 people by 2021 said John Ohanian, President and CEO of 2-1-1 San Diego. “We could be so much further ahead, and we should be. It just takes a while for people to wrap their head around the CIE concept,” he said.

The major stimulus to the growth of San Diego’s CIE came in 2011 when 2-1-1 San Diego won a $1 million innovation prize from the Alliance Healthcare Foundation. Since then the foundation has provided another $3.5 million to foster the CIE’s growth.

“We invest in innovations where we think a sustainable outcome could result,” said Elizabeth Dreicer, the foundation’s Interim Executive Director. “CIE is one of those investments, but to take it to the next level we need additional funding partners. An estimated $3 million dollars in the next three years is needed to take San Diego’s nationally recognized CIE to its full and sustainable potential.”

“This is something we think is very worthy of partnership with other funders,” Dreicer said. “Please join us!”

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About 2-1-1 San Diego. 2-1-1 San Diego’s mission is to serve as a nexus to bring the community (organizations) together to help people efficiently access appropriate services, and provide vital data and trend information for proactive community planning.

About the Alliance Healthcare Foundation. AHF works to advance health and wellness for the most vulnerable in San Diego and Imperial counties through collaborative funding, convening and advocacy.

AHF Media contact:
Carl Nettleton, Nettleton Strategies
P 858-353-5489 E

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